Frequently Asked Questions
What time do I need to arrive to my appointment?
Please arrive 10-15 minutes prior to your scheduled appointment, due to necessary intake forms.
What if I am late or need to cancel?
If you are running behind schedule, please give us a call as soon as possible so that we may resolve any scheduling complications. If you need to cancel or reschedule an appointment, please give us 24-hours notice. Otherwise, you may be subject to a cancellation fee.
What should I wear to my appointment?
We ask that you arrive in attire that you are comfortable in.
Ultrasound gel and oils that are used for treatments can stain clothes. Please dress appropriately.
Is there any age restriction on treatments?
For the early spa-goers, most of our treatments can begin at the age of 6, with parental consent and supervision.
Can I wear makeup after my facial?
It’s always a good idea to let your skin breathe after a facial, however, if you have an event the same evening, it is safe to apply makeup. Just make sure to cleanse your skin properly afterwards.
*Some Chemical Peels require you do not apply makeup or anything to face for a period of time afterwards.
What is the return policy?
No returns on products and no refunds on services.
What is a customary tip?
It is customary to leave 15%-20% of the full value of your treatment. On most 50-minute services, $15-$20 gratuity would be considered a great tip. If you absolutely loved your treatment (which we guarantee you will) please tip accordingly. If for any reason you were not satisfied, please give us your feedback and we will kindly and quickly offer resolution.
Are treatments safe for all skin types?
No there are certain chemical peels that aren’t safe for darker skin types as well as IPL laser Skin Rejuvenation,Pigments Lesions and Acne.Skin test must be performed for all darker skin types 24 hours before treatment for laser hair removal. We have had great success on darker skin types with the Soprano XL Diode 810. We have 3 years experience with this machine on darker skin types.
How often are treatments performed?
- Peels: vary from 1-6 weeks
- Laser Hair Removal: Every 6 weeks
- Laser IPLS (Veins, Skin Rejuvenation, Acne, Pigmented Lesions): Monthly
- Botox: 3-6 Months
- Hydrafacial: Every 2 weeks or Monthly